Shipping policy

Shipping Policy – Westmonts

Order Processing Time

All orders are processed within 5 business days (Monday to Friday, excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive an email confirmation along with your tracking number.

Estimated Shipping Time

After your order has been shipped, the average delivery time is between 20 to 25 business days, depending on your location and local postal services.
Please note that delivery times may vary slightly due to factors beyond our control, such as customs delays or carrier service interruptions.

Shipping Rates

We offer free shipping on all orders above $75.
For orders below $75, standard shipping rates will be calculated at checkout based on your destination.

Tracking Your Order

Once your package has been dispatched, a tracking number will be sent to your registered email address. You can use this tracking number to monitor your shipment’s progress.

Delays & Exceptions

While we strive to deliver all orders on time, unexpected delays may occur due to customs processing, weather conditions, or high-volume periods. We appreciate your patience and understanding in such cases.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged items so we can resolve the issue promptly.